Welcome to the Terms & Conditions for Chislehurst Florist. These terms apply to all orders placed for flower delivery in Chislehurst and the surrounding areas through our website. By placing an order with us, you acknowledge that you have read, understood, and agreed to these terms. Please read them carefully before proceeding with any transactions. These terms do not affect your statutory rights as a consumer under UK law.
Chislehurst Florist is an independent florist dedicated to delivering fresh, high-quality flowers online throughout Chislehurst and neighbouring areas. Our online store allows you to browse, select, and order flowers easily, ensuring a seamless flower delivery experience for gifts, events, and special occasions.
These Terms & Conditions are applicable to all customers ordering flower delivery via our online platform for delivery within Chislehurst and the surrounding postcode areas. By placing an order, you agree to abide by these conditions set forth specifically for online sales through our website.
3.1 Product Selection
Browse our range of flowers, bouquets, and arrangements available for delivery on our website. Each product is accompanied by a description outlining contents, size, and, where relevant, seasonal variations. Images displayed are for illustrative purposes and actual arrangements may vary based on flower availability and seasonality.
3.2 Placing an Order
To place an order, select the desired product, add to basket, and proceed to checkout. You will be prompted to provide delivery details, recipient information, and a preferred delivery date, subject to availability. Please ensure all information is accurate and complete to avoid delays or delivery issues.
3.3 Order Confirmation
Once you complete your order and payment is authorised, you will receive a confirmation from us. This confirmation constitutes our acceptance of your order. Should we encounter any issues, such as stock unavailability or payment failure, we will notify you promptly and, where necessary, offer alternatives or a full refund.
3.4 Amendments to Orders
If you wish to modify your order (e.g., change delivery address, amend delivery date, or adjust bouquet selection), please contact us as soon as possible. While we strive to accommodate changes, amendments may not be possible if the order has already been prepared or dispatched.
We accept the major payment methods available on our website (such as debit and credit cards). All prices are stated in pounds sterling (£) and include VAT where applicable. The final amount payable will be displayed at checkout before you confirm your order.
4.1 Secure Transactions
All payments made through our website are processed securely using certified payment gateways. Chislehurst Florist does not store any card details on its servers and operates in compliance with applicable data protection and payment regulations.
4.2 Payment Authorisation
Your payment must be authorised before we process your order. If your payment is declined or not authorised, we will not be able to proceed with the order, and you will be notified.
5.1 Delivery Areas & Times
We deliver to Chislehurst and the surrounding areas, as indicated on our website. Delivery times and dates may vary based on recipient location and seasonal demand. We endeavour to meet your preferred delivery date but cannot always guarantee specific times, particularly during peak periods (e.g., Valentine’s Day, Mother’s Day).
5.2 Delivery Instructions
Clear and accurate delivery instructions are essential for successful delivery. If the recipient is unavailable, we may leave the flowers with a neighbour or in a safe place. In such cases, we will attempt to inform the recipient as soon as possible. If delivery cannot be completed due to incorrect addresses or lack of access, you may incur additional delivery charges for reattempting delivery.
5.3 Acceptance of Delivery
Upon delivery, the recipient is asked to check the flowers for quality and condition. Any concerns should be reported promptly (ideally within 24 hours) so that we can resolve any issues appropriately.
While we do our utmost to replicate all arrangements as pictured, flowers are natural products and subject to seasonal and external factors. We reserve the right to substitute flowers or packaging with those of equal or higher value, particularly where certain flowers may not be available. Such substitutions are always made with care, maintaining the overall style, theme, and value of your order.
7.1 Cancelling an Order
Should you need to cancel your order, please notify us as soon as possible. Cancellations requested more than 24 hours before the scheduled delivery date are typically eligible for a full refund. Orders cancelled within 24 hours of the intended delivery may be subject to charges, particularly if the flowers have already been prepared or dispatched.
7.2 Refunds Policy
If you are dissatisfied with your order for genuine reasons (such as flowers being damaged or not as described) and notify us within 24 hours of receipt, we will review your case and, where appropriate, offer a replacement, refund, or partial refund. To assist with your claim, photographs may be requested.
7.3 Non-Delivery
In the unlikely event that your flowers are not delivered on the agreed date and it is due to our error, we will either redeliver at the earliest available time or provide a full refund.
7.4 Exclusions
Refunds are not generally provided for minor deviations or substitutions, natural variations in appearance, or circumstances outside our control (e.g., severe weather preventing delivery).
You are responsible for providing accurate information when ordering, including recipient name, address, and contact details. We cannot be held liable for failed or delayed deliveries arising from incorrect or insufficient information provided during the order process.
To the full extent permitted by law, Chislehurst Florist shall not be liable for any indirect, incidental, or consequential losses arising out of or in connection with the online order or delivery of flowers, beyond the value of the original order. Nothing in these terms excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or where it is unlawful to exclude or restrict liability.
All website content, including text, images, logos, and product descriptions, is the property of Chislehurst Florist or its licensors. No content or images may be copied, reproduced, or re-used for commercial purposes without express written permission.
Chislehurst Florist is not liable for failure or delay in fulfilling orders when such failure arises from events outside our reasonable control, including but not limited to natural disasters, extreme weather, strikes, pandemics, or government restrictions.
We treat your privacy seriously. Personal information provided during the order process is handled in accordance with our privacy policy and in compliance with UK data protection regulations.
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be posted on this page, and it is your responsibility to check for updates prior to placing an order. Continued use of our website or placing further orders will be deemed acceptance of the new terms.
These Terms & Conditions, and all disputes or claims arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. You and Chislehurst Florist agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any disputes arising hereunder.
If you have questions or require further clarification regarding these Terms & Conditions or any aspect of our flower delivery services in Chislehurst and the surrounding areas, please use the contact form on our website or use the channels displayed on our 'Contact Us' page. Our team is committed to assisting you promptly and courteously.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by any court, the remainder of these terms shall remain valid and enforceable. No waiver by Chislehurst Florist of any breach of these terms shall constitute a waiver of any other breach. These Terms & Conditions represent the entire agreement between you and Chislehurst Florist regarding online flower delivery and supersede all prior agreements or understandings.
Note: These Terms & Conditions are applicable to all online customers in Chislehurst and the surrounding areas. Thank you for choosing Chislehurst Florist for your local flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chislehurst, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chislehurst.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
