Returns, Refunds & Complaints Policy
Our Commitment: Fresh Flowers in Chislehurst
At Chislehurst Florist, we take pride in being your trusted local flower shop, serving households and businesses throughout Chislehurst and the surrounding areas. We are committed to delivering the freshest flowers with every arrangement. Our Fresh Flowers Guarantee means you can shop with confidence, knowing your bouquet will arrive in beautiful, vibrant condition.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flowers or floral arrangements arrive damaged or in poor condition, please notify us as soon as possible. To help us quickly resolve the issue, we may ask for a photo of the product as it was received. Once verified, we will offer you a prompt replacement or a refund, according to your preference.
Freshness Window & Guarantee
Every order placed with Chislehurst Florist carries our Fresh Flowers Guarantee. We hand-select flowers to ensure maximum freshness and quality. Upon delivery, your flowers should look vibrant and healthy; in normal conditions, and with proper care, they should last at least five days. If you find that your flowers do not meet this standard of freshness within the first 48 hours of receipt, please reach out to us so we can make it right.
Refund & Replacement Options
Your complete satisfaction matters to us. For flowers that arrive damaged, wilted, or otherwise unsatisfactory, you have two options available:
- Replacement: We will redeliver a fresh bouquet or arrangement at the next available opportunity, at no extra charge.
- Refund: If you prefer, we can provide a full or partial refund, depending on the nature of the issue and the items affected.
Please note that returned flowers need not be sent back to us, as we aim to resolve your concerns as efficiently as possible. All refund or replacement requests should be made within 48 hours of receipt for best results.
How to Make a Complaint
If you are not completely satisfied with your order, please contact our team as soon as possible. Provide your order details, a description of your concern, and photos if relevant. Our expert florists and support team will review and respond within 24 hours, aiming to find an agreeable resolution for all parties.
Trusted Chislehurst Florist: Local and Reliable
As a leading local florist, we have built our reputation on reliability, care, and exceptional floral arrangements. Whether you’re ordering for your home, an event, or your business in Chislehurst, our focus is on your satisfaction. We look forward to serving you and bringing happiness through the beauty of fresh flowers.
